Thank you for shopping at R3 Wellness Crystals and Rocks. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Returns
- You have [30] calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, still have our tag on it, and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Returns will not be accepted for any stone or product that does not appear to be in the same condition as the one shipped out.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Partially used packages (i.e. purchased 4 massage package and already used 1)
- Final Sale or clearance items
*Please note: We offer genuine crystals and rocks. As such, no 2 are exactly alike and color/pattern deviations do occur. Exchanges will not be processed for color variability. If exact color is important to you, please make an appointment with us (call the store 919.937.9200 during regular hours or send an appointment request to info@R3WellnessNC.com) to shop by FaceTime or other picture/video call method to ensure you are purchasing the color variation you want.
3. Refunds
Once we receive your item, we will inspect it and notify you by email that we have received your returned item and provide the status of your refund after inspecting the item.
- Approved: We will initiate a refund to your original method of payment.
- Processing Time: Credits may take a few days to show in your account, depending on your card issuer’s policies (usually no more than 5–10 business days).
4. Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Defective Items: If the return is due to a mistake on our part (you received an incorrect or defective item), call us (919.937.9200) to make arrangements for us to cover the return shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@R3WellnessNC.com
6. Damaged Items
If you receive a damaged product, please notify us immediately for assistance at info@R3WellnessNC.com with photos of the damage and your order number.
How to Initiate a Return
To start a return, please contact us at:
- Email: info@R3WellnessNC.com
- Provide the reason for requesting a return and the carrier you plan to use to return it (USPS, Fedex, UPS, etc). With this information we will provide the address and any special instructions based on your purchased item(s) to return it.
- Photos must be included for any damaged or incorrect item requests.